You should report any problems to your 'immediate superior'.
The new model is (vastly/far) 'superior to' the old one.
He only helps us because it makes him feel 'superior'.
(..) Listen, my friend. This is a matter of national importance. And if you continue to be difficult with me, I shall have no alternative but to have speaks with my superiors. Well, in that case, monsieur, we do have a "reum." I thought as much. Lugash Airways (..)1975 The Return of the Pink Panther